Customer Service

Contact Us

You can contact us by phone by calling (941)-953-2024 or email at customerservice@picklesandponytails.com

Returns and Exchanges

We will be happy to return or exchange any item you are not satisfied with. Please return the item within 7 days of receiving it in new and unused condition with tags still attached. We do not refund shipping costs. If you are exchanging an item, please re-order the new item you would like to purchase (to guarantee availability) and we will refund or credit your original purchase within 30 days.

All items marked ‘final sale’ cannot be returned or exchanged. Swimsuits and sale items are exchange only.

Shipping

We ship USPS Priority Mail for domestic orders and USPS Global for international orders.

Total of order:	Shipping cost:
Up to $99.99	$5.99
$100.00 to $199.99	$8.99
$200.00 and up	Free shipping

**Continental US only**
Additional charge for international orders.

Delivery Times

Orders are usually shipped within 2 to 3 days of receipt of order.

Sales Tax

Sales tax will be charged if the shipping address is in Florida.

Order Cancellation Policy

Once you have placed an order, it cannot be canceled, as we are immediately charged by the credit card service. If you ordered a wrong item, please contact us right away and we will be happy to exchange the item for you.

Payment Options

We accept Visa, Mastercard and American Express

Sizing

Please be aware that sizing is different with all designers. Our clothing is delicate and may still shrink even if preshrunk. We suggest to either order a size up or hang item to dry.

Privacy Policy

Pickles and Ponytails respects individual privacy and values the confidence of its customers, employees, vendors, consumers, business partners and others. Pickles and Ponytails strives to collect, use and disclose Personal information in a manner consistent with the laws of the countries in which it does business, and has a tradition of upholding the highest ethical standards in its business practices.